To ask for a refund it's essential to get an RMA (Return Authorization). Requests has to be built on the web and submitted using your order information. If you come back your solution with no RMA number you won't be refunded. Shipping and dealing with costs are non-refundable. For returns https://allhealthmarket.com/product/fitness-22/posture-trainer/posture-corrector/toe-posture-corrector/1-pair-foot-care-tools-sholl-gel-insoles-for-shoes-bunion-corrector-valgus-toe-separator-cellular-breathable-orthopedic-sets/