Realitybasedgroup outlines a structured mystery shopper program for businesses designed to assess performance through real customer interactions. The approach emphasizes capturing specific behaviors and service standards using objective and measurable criteria. Businesses can use these findings to identify service gaps, reinforce training, and make data-driven decisions. The program i... https://www.realitybasedgroup.com/wp-content/uploads/2016/07/MysteryShoppingQuickStartEbook.pdf